April 2016 Newsletter

From the acting executive directors desk: SADC Ministers responsible for Tourism approve RETOSA’s Transformation Plan

Published in RETOSA Information

In 2012, the SADC Committee of ministers responsible for tourism requested the RETOSA board members  to start working on transforming the organisation.

“The ministers have finally approved the transformation. Essentially, the transformation entails bringing in the private sector to participate fully in the organisations’ programmes. The feeling was that we were lacking something by not involving it,” said Mr Mandinyenya, Acting Executive Director of RETOSA. “For the organisation to achieve its mandate fully, there has always been a need for transformation and it has taken longer for the ministers responsible for tourism to approve the changes. The expectation is that public sector members or representatives from member countries will now assist and engage the private sector and make sure that each country will be represented fully on the RETOSA board.

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RETOSA invites global tour and travel stakeholders to join its Certified Expert Programme

Published in Training and Education

Southern Africa is rich in natural wonders and beauty. In order to introduce would-be travel trade and industry stakeholders to all the region has to offer, RETOSA put together and launched an e-learning programme in May 2016 at INDABA Travel Fair. Who wouldn't want to brush up on their knowledge about tourist offerings in southern Africa, at their own pace and in the privacy of their own home, offices or mobile phones? The Southern Africa Certified Expert course now gives travel agents and tour operators the opportunity to learn all about southern Africa’s best tourist offerings. It is an interactive online learning programme that will boost the participant’s knowledge about the tourism attractions of the region.

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RETOSA Revamps Website to make it more user-friendly

Published in RETOSA Information

The increasing competitiveness in the global tourism market encourages tourism operators to invest more in promotion, resources, knowledge and quality in order to achieve satisfactory growth. It is therefore very important for them to be in touch with the latest technological trends and have the knowledge required to effectively respond to the challenges of global competition. The Internet is one technology that offers quality and efficient information to tourism operators and travellers about the places they want to visit.

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Train-the-Trainer Masterclass in Regional Tourism Quality Standards, Grading and Classification.

Published in Training and Education

RETOSA first held workshops to develop and agree upon a Regional Tourism Quality Standards Framework as well as the Tourism Quality Standards for the accommodation sector. One of the objectives of the SADC Protocol on the Development of Tourism is to improve the quality, competitiveness and standards of service in the tourism industry in the region. “In light of this, RETOSA, as the implementing agency of SADC, embarked on a process to facilitate and standardise the classification and grading systems for tourist accommodation in southern Africa” said Acting Executive Director Mr Simba Mandinyenya. RETOSA held a follow-up ‘master class’ course in Maputo, Mozambique from 11 to 23 July 2016. The course focused on improving the regional tourism industry’s quality, competitiveness and standards of service.

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RETOSA to showcase southern Africa in North America.

Published in Conferences and Events

In its endeavour to promote the region, RETOSA attends events that attract tour operators and agents who will in turn promote the region as a destination of choice. RETOSA will be attending the Africa Showcase in North America from 26 to 30 September. Africa Showcase highlights exceptional travel products and experiences from the southern African tour operators and travel agents from across America. The event is designed to create strong business connections between southern African specialists and the suppliers participating in the roadshows. RETOSA will have meetings to present southern Africa to wholesalers, tour operators and travel agents. RETOSA is scheduled to attend 35 meetings in Fort Lauderdale and Denver where the roadshow will be held with VIP buyers. “We are really looking forward to this opportunity as we know that our region offers so much,” said Mr Kwakye Donkor, RETOSA’S Director of marketing and communications.

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Tourism Satellite Account Workshop a Resounding Success

Published in Conferences and Events

RETOSA held a Tourism Satellite Account workshop from 4 - 8 July at the Hotel de Convencoes de Talatona Convention Hotel in Angola. 126 delegates from nine countries - Angola, the host, Botswana, DR Congo, Mozambique, Namibia, Seychelles, South Africa, Zambia and Zimbabwe - attended the workshop which was opened by Angola’s Honourable Minister of Hotels and Tourism, Mr Paulino Domingos Baptista and the SADC representatives in Angola.

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Coyote Japan Familiriasation Trip to South Africa

Published in RETOSA Information

RETOSA and the Japanese International Cooperation Agency (JICA) entered into a technical co-operation in 2011 with the aim of developing and growing tourism in southern Africa while focusing exclusively on promoting community-based tourism. A decision was taken to target Asian countries with Japan being the focus country.

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Malawi Digital and Social Media Workshop For Malawi Tourism and Hospitality Industry

Published in Training and Education

Wherever travellers go nowadays, they use social media to discover the best spots, plan their itinerary and share their memories with friends and family. Social media platforms might inspire visitors to learn more about a destination and its attractions and it also is the place where they might learn about a local hike or decide to visit your wine region while touring.

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